Cancellation and Refund Policy

At Tencricplay, we are dedicated to ensuring an exceptional user experience. To maintain transparency and trust, we have outlined our cancellation and refund policies in detail. Please review the following guidelines to understand how we handle transactions, cancellations, and refunds.

Finality of Transactions

All deposits, purchases, and fees paid on Tencricplay are considered final and non-refundable. Once a transaction is completed, it cannot be undone or reversed. This policy is in place to preserve the integrity of our platform and provide a fair and consistent experience for all participants. We encourage users to review their transactions carefully before finalizing any payment.

Error-Related Transactions

We understand that errors can occur, and customer satisfaction is a priority for us. If you believe there has been an error in a transaction, please report it within 3 days of the transaction date. You can submit your concern through our support portal or by contacting our customer service team directly. Our team will thoroughly review the transaction, and if a valid error is identified, we will determine an appropriate resolution at our discretion.

Cancellation of Matches

Tencricplay reserves the right to cancel any match or contest for any reason, which may include technical issues, scheduling conflicts, or unforeseen circumstances. If a match is canceled, we will refund all fees paid by users for the affected matches within 1-3 business days. Refunds will be processed to the original method of payment or as a credit to your Tencricplay account, depending on the nature of the transaction and our internal policies.

Restrictions on Game Room Participation

To ensure fairness and integrity in our games, users are strictly prohibited from joining game rooms after a match related to the game room has started. This restriction helps prevent any potential advantages or disadvantages and maintains a level playing field for all participants. If you attempt to join a game room after the match has begun, you will be denied access, and no fees will be refunded for any attempted participation.

Handling of Refund Requests

If you need to request a refund due to an error or match cancellation, please provide detailed information regarding your request. This should include transaction details, the reason for the refund request, and any supporting documentation. Our support team will process your request and update you on the status as soon as possible. We strive to handle all requests efficiently and will notify you once your refund has been approved and processed.